Barriers to obtain certificate of compliance and completion in Malaysia

In Malaysia, the Certificate of Compliance and Completion (CCC) was introduced in April 2007 to verify that a building is safe and fit for occupation. However, many projects were stuck at various approval stages, awaiting clearance letters for CCC, contributing to the failure and prolonged period for a building to obtain CCC. This research aims to determine the factors that complicate the issuance of CCC of building in Malaysia. In order to accomplish the aim of the research, the objectives of this research are to identify factors that impact the issuance of certificates by PSP services, to determine the barriers in complying with CCC in Malaysia from the perspective of the respondents, and to determine the improvement solution of the process to obtain CCC in Malaysia can be improved. The data were collected from 92 respondents from Local Authority Officers and Professional Architect working in the vicinity of Selangor. From the data analyzed, the respondents agreed that the factor that impacts the issuance of certificates by PSP services is documentation as reference material for evaluation. The most significant barrier in complying with the CCC is the under-table transaction that can implicates the quality of a building. The recommendation for improvement to reduce delay issuance of CCC is adopting a good working system.