Addressing Panorama bus system usage with enhanced service quality

Modern society relies heavily on transportation for economic development, access to essential services like healthcare and education, and fostering global connectivity. Transportation infrastructure plays a pivotal role in urban planning, environmental sustainability, and facilitating international trade and cultural exchanges. Public transportation, such as buses, serves as a critical component of Malaysia's transport network, yet faces challenges including poor service quality and traffic congestion, deterring widespread public favor. To address these issues, the Bus Service System (BSS) mobile application was developed, aiming to enhance bus system attractiveness and efficiency through bus information provision. Employing the Rapid Application Development (RAD) methodology facilitated rapid prototyping and iterative refinement, crucial for meeting user needs and improving system usability. Testing revealed positive user feedback, affirming the application's ease of use and functional integration. Moving forward, future enhancements could focus on improving real-time bus arrival accuracy, robust integration with mapping services like Google Maps, and completing immersive 3D modeling to further enrich user experience and usability. By addressing these areas, the BSS application seeks to transform public transportation accessibility and usability in Malaysia, thereby promoting sustainable urban mobility and reducing reliance on private vehicles.