Abstract
Standard operating procedures (SOPs) play a crucial role in controlling human errors and ensuring efficient and safe operations in various industries. This article explains the relationship between SOPs and human error control, highlighting their significance in mitigating errors and promoting a culture of systematic processes. Through a review of existing literature, the article explores the key elements of effective SOPs and their impact on reducing human errors. Additionally, it examines strategies for designing and implementing SOPs that incorporate human factors considerations to enhance their usability and effectiveness. The findings emphasize the importance of clear and concise SOPs, training programs, and ongoing evaluation and revision processes in minimizing human errors. By implementing robust SOPs and integrating human error control measures, organizations can enhance operational reliability, and organizational workflow, optimize performance, time, resource, and costsaving as well as foster a culture of systematic processes. The article concludes with recommendations for future research and practical implications seeking to optimize their SOPs to effectively control human errors.
Metadata
| Item Type: | Article |
|---|---|
| Creators: | Creators Email / ID Num. Abdullah, Siti Nur Fadzilah snfadzilah@uitm.edu.my Mohd Johan, Noor Hilmi haihilmi@uitm.edu.my Mohd Shah, Nurul Nisha nurulnisha@uitm.edu.my Hamdan, Efina efina@uitm.edu.my Ramli, Noryusnita noryusnita8954@uitm.edu.my Manshor, Maizura maizura542@uitm.edu.my |
| Contributors: | Contribution Name Email / ID Num. Advisor Said, Roshima roshima712@uitm.edu.my Chief Editor Yusoff, Siti Norfazlina fazlina836@uitm.edu.my |
| Subjects: | T Technology > T Technology (General) T Technology > T Technology (General) > Information technology. Information systems |
| Divisions: | Universiti Teknologi MARA, Kedah > Sg Petani Campus |
| Journal or Publication Title: | International Exhibition & Symposium On Productivity, Innovation, Knowledge & Education |
| ISSN: | 9789672948568 |
| Page Range: | pp. 130-134 |
| Keywords: | Standard operation procedure, Booking system, Human error, Customer satisfaction |
| Date: | 2023 |
| URI: | https://ir.uitm.edu.my/id/eprint/126787 |
