The effect of emotional intelligence on employee work performance

An organization success would be determined by the performance of the employees. The organization could never perform well if their employees unable to perform well. Most manager starts to provide better benefit and rewards either in monetary or non-monetary form in order to ensure that their employees could always perform well. However, the employee’s bad performance sometimes cannot be controlled by the organization but the employees themselves. This involves the employee’s ability to understand how the people around them actually feels. This study is to identify the effect of emotional intelligence on the staff of Pejabat Setiausaha Kerajaan Negeri Sembilan (PSUKNS) work performance. This study would analyse the relationship between work performance and emotional intelligence which consist of four dimension which are self-regulations, self-awareness, self-motivation and social skills. All the respondents were employees of the Pejabat Setiausaha Kerajaan Negeri Sembilan. Data was collected through questionnaire survey.