Critical issues in the operation of vertical transportation in high-rise affordable residential buildings

The demand for affordable buildings in urban areas has increased in highrise residential buildings, where vertical transportation systems like lifts are essential. However, inadequate maintenance often in safety issues, breakdowns and reduced resident satisfaction. This study examines the challenges of maintaining lifts in three (3) affordable residential buildings developments in the Klang Valley, Malaysia, using a mixed-methods approach with data from 300 residents and interviews with building managers. Key findings highlight the impact of funding constraints, lack of expertise and poor planning on lift maintenance, with moderate resident satisfaction across safety, comfort and performance. The study recommends improved funding, standardised protocols and resident awareness campaigns to enhance lift operations and safety.