Ismail, Mohd.Fais and Mohd Nor, Nurul Nadiah and Selamat, Nuramalina and HusainA, Sofiah Amir and Hamsaruddin, Siti Noorfairuz and Mansor, Noor Farazeha and A. Aziz, Nurul Asyirah and Yasib, Sheery Hazmah and T.K. Muthu Koya Thangali, Thahira Bibi
(2025)
Managing perception and expectation in healthcare sector.
In:
Case Study: Global Business Strategy And Sustainability.
First Edition: 2025 ed.
Series 1
.
Universiti Teknologi MARA Cawangan Johor Kampus Pasir Gudang, Universiti Teknologi MARA, Johor, pp. 37-46.
ISBN 978-967-0033-37-2
Abstract
This study explored the critical success factors in managing perception and expectation within the healthcare sector. In an industry where trust and satisfaction are vital, effective management of stakeholder perceptions is essential for organizational success. This study aimed to provide insights for healthcare leader to enhanced their strategies in meeting the evolved expectations of patients and stakeholders, ultimately contributed to improved healthcare outcomes and organizational resilience
Metadata
| Item Type: | Book Section |
|---|---|
| Creators: | Creators Email / ID Num. Ismail, Mohd.Fais UNSPECIFIED Mohd Nor, Nurul Nadiah UNSPECIFIED Selamat, Nuramalina UNSPECIFIED HusainA, Sofiah Amir UNSPECIFIED Hamsaruddin, Siti Noorfairuz UNSPECIFIED Mansor, Noor Farazeha UNSPECIFIED A. Aziz, Nurul Asyirah UNSPECIFIED Yasib, Sheery Hazmah UNSPECIFIED T.K. Muthu Koya Thangali, Thahira Bibi UNSPECIFIED |
| Contributors: | Contribution Name Email / ID Num. Advisor T.K. Muthu Koya Thangal, Thahira Bibi 232881 |
| Subjects: | H Social Sciences > HF Commerce > Success in business. Performance R Medicine > RA Public aspects of medicine > Medical centers. Hospitals. Dispensaries. Clinics > Hospitals. Health facilities |
| Divisions: | Universiti Teknologi MARA, Johor > Pasir Gudang Campus > Arshad Ayub Graduate Business School |
| Series Name: | Series 1 |
| Page Range: | pp. 37-46 |
| Keywords: | Managing perception, Healthcare |
| Date: | 2025 |
| URI: | https://ir.uitm.edu.my/id/eprint/122020 |
- Edit Item
![[thumbnail of 122020.pdf]](https://ir.uitm.edu.my/style/images/fileicons/text.png)
