Smart electronic health record system with integrated Telehealth for Klinik Pakar Lawatan (KPL)

Electronic Health Record (EHR) systems have revolutionized the way healthcare organizations manage and access patient information. EHR systems provide a centralized, efficient, and secure platform for healthcare providers to deliver better patient care by digitizing medical records. These systems reduce reliance on paper-based processes, minimize errors and enable real-time access to critical data. In the context of Klinik Pakar Lawatan the challenges of manual record management are particularly acute in rural settings where healthcare providers often struggle with inefficient workflows. This project focuses on developing a web-based EHR system to digitize and centralize the records, enabling real time data access for healthcare providers, including doctors, nurses and specialists. Additionally, the integration of Telehealth functionality serves as a major enhancement that allows healthcare providers to conduct virtual consultations and update medical records remotely. This feature is particularly beneficial for patients in remote areas who face difficulties in attending face-to-face visits, ensuring continuity of care and increasing accessibility to specialist services. Utilizing the agile methodology, the system ensures iteratives development to meet user requirements, improves operational efficiency and quality. Furthermore, by implementing Agile methodology, the system ensures flexibility and iterative development. Key features include role-based access, real-time data updates, and patient access to medical records for greater involvement in their healthcare. Through the initiative, the project proposes to develop a centralized digital repository system for clinic's manual data management system that enable healthcare providers to access and update medical information in real time. By integrating innovative digital solutions, this initiative seeks to improve healthcare delivery quality while ensuring data security and reliability. The findings from the evaluation phase indicate positive outcomes across all testing methods. The System Usability Scale (SUS) yielded an average score of 69.0, demonstrating that the system is user-friendly and meets standard usability benchmarks. User Acceptance Testing (UAT) revealed that users including patients, nurses, doctors, and specialists were highly satisfied with the system’s functionality, usefulness, and interface design. Functionality testing further confirmed that all major modules, including patient registration, appointment scheduling, telehealth consultation, and record management, operated correctly and reliably. As for future work, the system can be improved by supporting more types of medical specialists, providing a mobile version for easier access, and allowing patient self-registration. Future enhancements may also include PDF download of medical records and automatic vital sign input during telehealth using connected devices. These upgrades aim to make the system more practical and scalable for wider use in rural clinics.