Kenyir Voyage: houseboat booking application using QR code

The Kenyir Voyage: Houseboat Booking Application using QR Code project overcomes tourist and houseboat operator inefficiencies in booking solutions at Tasik Kenyir, a major tourist destination in Malaysia. The usage of old fashioned methods like phone calls, emails or an actual visit is likely to result in wrong communication, twice bookings and delays, which leaves both the user and the operator dissatisfied. This project is intended to address these problems by introducing a mobile application that would simplify the process of booking, providing real-time updates, payment via internet, along with QR code support. This application is developed according to the Waterfall Model, and as such, it is developed in a systematic process with a well-planned process to deploy. The front end was created on Android Studio and backend and database were created on an environment of PHP, xampp and phpMyAdmin. The most prominent features are booking management, scanning of QR code, real-time availability check and user profile of both the tourist and the operator. The design of the application focuses on the friendly user experience, the trustworthiness of the application and the communication transparency. The testing of System Usability Scale (SUS) yielded high-satisfaction rates among the users, who stated that the application enhanced the user experience of the booking process and lowered the number of mistakes the system could make in operations. The given project shown how the concept of mobile technology can be applied into the improvement of tourism infrastructure and the digitalization of local business in Tasik Kenyir.