Industrial training report: Maybank Queensbay Mall Penang. Special project: Determinants of personal bankruptcy in Malaysia

My fascinating and insightful 6-month internship at Maybank Queensbay Mall in Penang, which ran from March 1 to August 9, 2024, gave a thorough exposure to practical banking operations. This industrial training report describes my journey, beginning with an introduction to Maybank's prestigious reputation, operations, and my function within the organisation. Assisting customers with banking transactions, online banking registrations, account openings, and promoting Maybank products gave me hands-on experience in customer service, financial operations, and problem-solving. Maybank, Malaysia's top financial institution, is known for its customer-focused strategy and innovative financial products. My responsibilities at the Queensbay Mall branch included direct involvement with customers, tailoring solutions to fit their financial needs, and ensuring a smooth banking experience. This experience helped me develop important abilities in communication, teamwork, and customer relationship management.
Furthermore, this report also contains a data analysis of the determinants of personal bankruptcy in Malaysia, a crucial issue that affects many people and the economy. Using extensive data sets, the investigation sought to identify significant trends and contributing causes to personal bankruptcy. Key indicators identified include household debt, unemployment, income level, interest rate, and inflation. The findings emphasise the complexities of personal bankruptcy and the comprehensive approach required to resolve it. The report's discussions emphasise the necessity of financial education and proactive financial management in mitigating the risk of bankruptcy. Based on the data analysis, recommendations are made for initiatives such as improved financial literacy programmes, stricter lending requirements, and support aid for persons experiencing financial issues. These recommendations are intended to give policymakers, financial institutions, and individuals with actionable insights into reducing the occurrence of personal bankruptcy.
In summary, the experience at Maybank not only provided me with practical banking skills, but also improved my analytical abilities, allowing me to tackle real-world financial challenges. The internship has helped me bridge the gap between academic knowledge and practical application, laying a solid basis for my future career in financial sector.