Identifying shariah compliance in Islamic credit cards: Analysing modes of operation and monitoring structures at Maybank Bukit Ubi / Ahmad Sarhan Salimi

This study investigates the Shariah compliance of Islamic credit cards, specifically focusing on their operational modes and monitoring structures at Maybank Bukit Ubi. The research addresses three core objectives: evaluating the compliance of takaful coverage for ujrah with Shariah standards, assessing the enhancement of Shariah knowledge among Maybank employees, and examining the alignment of conditional benefits on loans in Islamic credit card agreements with qard principles. A structured questionnaire was used to gather demographic details and insights from the respondents. The data collected was analysed to understand the distribution of gender, marital status, age, level of education, and income among the participants. The thematic analysis integrated these demographic details with the respondents' answers to the research objectives. This research uses a qualitative method, and the findings reveal that the takaful coverage for ujrah generally adheres to Shariah standards, although areas need improvement. The study also highlights a significant enhancement in Shariah knowledge among Maybank employees, attributed to targeted training programs. However, the alignment of conditional benefits on loans with qard principles shows variability, indicating a need for more stringent monitoring and clearer guidelines. This study found that the operational and monitoring methods are Shariah compliant, but additions needed to ensure uniformity and parallelism to achieve stricter Shariah compliance.