Evaluating SOCSO's efficacy and impact on employee welfare and financial security: a comprehensive study of perceptions and success factors / Ahmadul Hamidin Amin Azman

This study delves into the efficacy and impact of the Social Security Organization (SOCSO) on employee welfare and financial security in Malaysia. SOCSO, an essential institution in Malaysia’s social safety net, provides crucial benefits to employees in cases of employment injuries, invalidity, and other work-related contingencies. Despite its pivotal role, the perceptions of its efficacy and the factors contributing to its success or challenges remain underexplored. Our research employs a mixed-methods approach, combining quantitative analysis of SOCSO's operational data with qualitative insights from stakeholder interviews. We analyze the extent to which SOCSO meets its objectives of providing financial support and enhancing employee welfare. The study also examines the awareness and satisfaction levels among beneficiaries, uncovering gaps in communication and service delivery that may affect SOCSO’s perceived effectiveness. Key success factors identified include the adequacy of financial benefits, the efficiency of claims processing, and the scope of coverage provided. Conversely, challenges such as bureaucratic delays, limited awareness among workers, and the adequacy of support for non-standard forms of employment are highlighted. By assessing these perceptions and success factors, this study offers valuable insights into how SOCSO can enhance its operations and better serve its stakeholders. Recommendations include policy adjustments to broaden coverage, improvements in service delivery, and initiatives to raise awareness among employees about their entitlements and SOCSO's role in safeguarding their welfare. Through this comprehensive evaluation, the study aims to contribute to the ongoing discourse on strengthening social security systems in Malaysia, ensuring they remain robust and responsive to the evolving needs of the workforce.