Knowledge sharing model for perfomance improvement in outsourced facilities management of government buildings / Lilis Shereena Safiee

The outsourcing of support services in Malaysian government properties aimed to lighten the government’s financial burden by transferring non-core activities resources management to facilities management (FM) vendors. It enables the government to emphasis on increasing the public service delivery, responding to the demand for agile, reactive, and sustainable public sector. Nevertheless, several problems were highlighted from previous studies such as poor service delivery, weak performance management and lack of communication concerning outsourced FM (OFM). As such, an effective knowledge sharing (KS) strategy is desired to improve the overall performance of OFM, by facilitating the exchange of knowledge, skills and expertise within and between organisations.