The impact of job satisfaction on employee turnover intention: evidence from Malaysian sports retail outlet / Muqrees Rosman and Mohamad Firdaus Ahmad

Job satisfaction significantly influences employee retention, yet its impact on turnover intention in sports retail remains underexplored. This study examines job satisfaction levels and turnover intentions among sports retail employees at Mitsui Outlet Park KLIA, addressing gaps in contextual factors, organizational support, and employee fatigue [1]. Findings aim to enhance workforce stability and inform managerial strategies for improving employee retention in high-pressure retail environments [2]. This study employed a quantitative survey design using convenience and simple random sampling. Data were collected through Google Forms and in-person distribution at retail stores. A total of 95 permanent sports retail employees at Mitsui Outlet Park KLIA participated. The survey assessed job satisfaction and turnover intention, providing insights into factors influencing employee retention in a high-pressure retail environment [3].