Digital influences on online shopping among Gen Z in Kedah: the role of social media interaction, online reviews, and price sensitivity / Nuraini Abdullah … [et al.]

Abdullah, Nuraini and Mokhtar, Nuradibah and Abdul Halim, Tisya Farida and Shamsol, Siti Aina Safikah (2025) Digital influences on online shopping among Gen Z in Kedah: the role of social media interaction, online reviews, and price sensitivity / Nuraini Abdullah … [et al.]. ESTEEM Journal of Social Sciences and Humanities, 9 (1). pp. 112-129. ISSN 2600-7274

Abstract

influenced by social media interaction, online reviews and price considerations in their purchasing decisions. This study aims to investigate how social media interaction, online reviews, and price considerations impact the purchasing decisions of Gen Z consumers in Kedah, Malaysia. Using a quantitative survey approach, data was collected from 384 Gen Z respondents in Kedah, focusing on their social media usage patterns, reliance on online reviews and responses to pricing considerations. The results revealed a significant positive correlation between active social media engagement, positive perception of online reviews, and price consideration among Gen Z consumers in Kedah. In contrast, regression analysis revealed social media as the strongest predictor in influencing this demographic’s online shopping behaviour. The study provides insight on how digital platforms would affect consumer behaviour, especially among Gen Z. It highlights the need for businesses to understand and align their marketing strategies with the unique preferences of this Gen Z. This approach will enhance customer engagement at the exact times and help companies to stay relevant and competitive in the ever-evolving online marketplace. However, the study has a geographical limitation and only relies on self-reported data, which may give a biased response. Future research should expand to include diverse regions, adding additional variables for deeper insights. The findings underscore digital platforms' role in shaping Gen Z consumer behaviour. They also highlight opportunities for businesses to fine-tune marketing strategies that suit this tech-savvy demographic, increasing their competitiveness in the online marketplace.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Abdullah, Nuraini
nuraini@unimap.edu.my
Mokhtar, Nuradibah
UNSPECIFIED
Abdul Halim, Tisya Farida
UNSPECIFIED
Shamsol, Siti Aina Safikah
UNSPECIFIED
Contributors:
Contribution
Name
Email / ID Num.
Chief Editor
Basarudin, Noor Ashikin
UNSPECIFIED
Subjects: L Education > LG Individual institutions > Asia > Malaysia > Universiti Teknologi MARA > Pulau Pinang
L Education > LG Individual institutions > Asia > Malaysia > Universiti Teknologi MARA
Divisions: Universiti Teknologi MARA, Pulau Pinang > Permatang Pauh Campus
Journal or Publication Title: ESTEEM Journal of Social Sciences and Humanities
UiTM Journal Collections: UiTM Journals > ESTEEM Journal of Social Sciences and Humanities (EJSSH)
ISSN: 2600-7274
Volume: 9
Number: 1
Page Range: pp. 112-129
Keywords: Customer Satisfaction, Online Review, Price Consideration, Social Media Interaction, Customer Purchase Decision
Date: April 2025
URI: https://ir.uitm.edu.my/id/eprint/115509
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