Integrating Socio-Technical Systems (STS) and Knowledge Management (KM) theories in BIM-FM context: a literature review / Nur Aisyah Azmi and Noor Akmal Adillah Ismail

The integration of Socio-Technical Systems (STS) and Knowledge Management (KM) theories in Building Information Modelling for Facilities Management (BIM-FM) presents a transformative approach to enhancing information delivery and facility operations. This literature review aims to explore the synergistic benefits and inherent challenges of applying STS and KM frameworks within the context of BIM-FM. By examining a wide array of studies, this paper identifies key advantages such as improved collaboration, enhanced operational efficiency, increased adaptability, usercentered design, and sustainability. Additionally, it addresses the challenges faced, including technological interoperability, cultural resistance, and the complexities of managing large-scale data. The review highlights significant gaps in the current research, particularly in the practical integration of these theories, and suggests directions for future studies to bridge these gaps. The findings underscore the potential of STS and KM to drive innovation and improve the overall effectiveness of BIM-FM practices, paving the way for more resilient and adaptive facility management strategies.