Industrial training report: Opensoft Technologies Sdn. Bhd. / Hanis Nabila Mohd Faizal

This report outlines my internship experience at Opensoft Technologies Sdn Bhd, which carried on from July 22 to September 13. The primary goal was to get practical expertise in documentation management and project operations, especially for the creation of user-centred technological innovations. My responsibilities in the Project Documentation Management (PDM) department included developing vital documentation such as User Requirement Specifications (URS), user manuals, system design portal, and update reports on progress. In addition, I helped create MyGovernment Portal projects by creating surveys, verifying links, and doing public engagement through events like Program Madani Rakyat. Another important highlight was assisting with training for Bank Rakyat's new Corporate Portal, which helped me improve my professional communication and communication skills. These experiences enhanced my documentation skills, client engagement ways, and digital content expertise, which led to better technical communication, project management, and public relations expertise.