Industrial training report: Keretapi Tanah Melayu Berhad (KTMB) / Juliza Ali

This report provides an overview of my internship experience in the ICT Department at KTMB Headquarters, highlighting major tasks, skills learned, and insights acquired. The internship required digitizing essential departmental records. The primary goal was to streamline document management and increase data accessibility. In addition, the internship helped to create a complete Standard of Policy (SOP) with the objective of setting standard norms for future document handling and administration throughout the department. The internship improved both technical and organizational abilities by providing hands-on experience with data management systems and teaching me the value of organized data handling in ICT. This example demonstrated the potential for digitized and well-managed data to improve operational efficiency and productivity throughout the department.