Industrial training report: Pantai Hospital Kuala Lumpur (PHKL)

My memorable and enjoyable six-month industrial training took place in the Human Resources Department at Pantai Hospital Kuala Lumpur (PHKL). This report outlines my internship journey as a payroll trainee, which began on 12 August 2024 and concluded on 17 January 2025. Pantai Hospital Kuala Lumpur is one of the leading healthcare providers offering a wide range of medical services their patients need. They also operate with a highly structured HR system to efficiently support their staff management. During the internship, I was assigned to the payroll section, where I obtained practical experience handling and verifying crucial payroll processes. My primary responsibilities included assisting in calculating overtime, shift allowances and managing data by scanning to PC. I verified accuracy by comparing data with Excel records and original forms. If there was an error, I amended the incorrect amount using a given template. Pantai Hospital Kuala Lumpur (PHKL) demonstrates significant advantages, including its standing as a top healthcare provider, advanced medical facilities, and skilled workforce. These advantages position it well to continue delivering high-quality service and attract more patients. However, some challenges that must be addressed, such as the shortage of skilled nurses and other healthcare professionals. They also rely on manual processes in managing employees and patients. Next, the hospital has opportunities to expand its services, increasing medical tourism and demand for private healthcare. They also have expansion into digital health and personalized medicine. While the organization’s threats include the potential effects of economic changes on the patient’s ability to pay and the danger of hospital IT system breakdown due to hospitals’ significant use of operational and daily data transactions. Throughout the internship, I expanded my skills in data management, attention to detail, and problem-solving. Working in a private healthcare setting allowed me to observe payroll’s crucial role in supporting employee management and operational efficiency. Overall, this internship enhanced my understanding of HR payroll processes and gave me a strong basis for my future career in the human resources department.