Royale Chulan Seremban / Nur' Nadhirah Roslan

At Royale Chulan Seremban, I started my unforgettable and eye-opening six-month industrial training. I improved my technical knowledge and people skills throughout this internship by gaining practical experience in the Human Resources and Food & Beverage divisions. With its 4-Star Ministiy of Tourism, Arts and Culture (MOTAC) rating and Muslim-Friendly Tourism and Hospitality Assurance and Recognition (MFAR) Gold certification, the Royale Chulan Seremban is a prestigious hotel that epitomizes competence and inclusivity, drawing both Muslim and affluent tourists. I gained flexibility, multitasking and interpersonal competencies while handling employee onboarding, creating organizational charts and helping with banquet operations. A thorough SWOT analysis identified the hotel’s advantages, including its excellent location and well-known brand, as well as its disadvantages, including its antiquated infrastructure and scant amenities. Opportunities, such as growing MICE travel and implementing cutting-edge technologies, could help overcome these obstacles. To stay relevant in the changing hospitality market, recommendations centered on utilizing technology, modernizing facilities and developing strategic alliances. My enthusiasm for hospitality was stoked by this internship, which also helped me be ready for a future in which I want to manage with creativity, collaboration and a dedication to quality.