Mitraland Management Services Sdn. Bhd / Farah Yasmin Mohamed Jizad

As a final-year Bachelor of Office Systems Management student at UiTM, I completed a 24-week internship with Mitraland Management Services in Kota Damansara from August 12, 2024 to January 24, 2025. This internship was a prerequisite for the MGT666 Industrial Training course in the Bachelor of Office Systems Management program. During my time at Mitraland, I was assigned to the Sales and Marketing department. My primary responsibilities included verifying and completing buyer/customer documents, processing payment requisitions, and maintaining effective communication with clients regarding their booked properties and many other tasks. Through these tasks, I developed essential skills in customer service, document management, and administrative tasks. One of the most important things I learnt from this internship was how to use the Roadrunner system to monitor client information. This encounter has improved my understanding of digital tools and their use in the property sector. I proved my capacity to work both independently and collaboratively by contributing to important initiatives and successfully completing a variety of duties. Despite confronting some difficulties, I was able to overcome them through good problem-solving and time management abilities. My professional abilities have greatly improved as a result of this internship, especially in the areas of administrative work, document management, and customer service. Additionally, it has aided in the development of critical soft skills including interpersonal, communication, and organizational abilities. I have no doubt that these abilities will come in very handy as I start my next job. I am appreciative of the chance to put my academic understanding to use in real-world scenarios and support Mitraland Management Services Sdn. Bhd growth. Along with getting practical experience, I also performed a SWOT analysis of Mitraland Management Services to determine its advantages, disadvantages, opportunities, and threats. The parts that follow in this report will go into further detail about this study.