Maybank / Muhammad Faizul Suerman

This summary highlights the key experiences and insights gained during my six-month internship at the Maybank Branch in Cheng, Malacca. Throughout the internship, I was immersed in various aspects of banking operations and customer service, which provided valuable hands-on experience. My primary responsibilities included assisting customers with banking transactions such as deposits, withdrawals, and account inquiries. These tasks enhanced my communication skills and allowed me to understand customer needs and expectations in a banking environment. During this period, I honed essential skills in customer relationship management and teamwork, supported by practical experience and mentorship from the Maybank staff. I also gained a comprehensive understanding of the banking industry, particularly in regulatory compliance. A key highlight of my internship was contributing to the promotion and successful sale of several credit cards, achieved through collaboration with the Maybank team. The supportive environment and guidance provided by my mentors were pivotal in fostering my professional growth. Overall, my internship at Maybank was a transformative experience that equipped me with practical skills and industry knowledge, forming a strong foundation for my future career in banking and finance. This report serves to document my 24-week industrial training as part of the Maybank team and aims to fulfil the required prerequisites.