Service quality and customer’s satisfaction: a study of online banking of Maybank2u.com in Kuching, Sarawak” / Noor Shahrizean Mohd. Sharkawi

Mohd. Sharkawi, Noor Shahrizean (2012) Service quality and customer’s satisfaction: a study of online banking of Maybank2u.com in Kuching, Sarawak” / Noor Shahrizean Mohd. Sharkawi. [Student Project] (Unpublished)

Abstract

Malayan Banking Malaysia Berhad is Malaysia biggest financial institution in term of assets. In 2001, Malayan Banking Berhad or mostly known as Maybank become the first bank in Malaysia to introduced the service or online banking and ATM (Hazlina Abdul Kadir, Nasim Rahmani and Reza Masinaei, 2010). Maybank2u.com is an online banking service provided by Maybank Berhad. Maybank2u.com is strategic alliances that give customers opportunity to purchase and make payment via online anytime and anywhere they want. In addition to that, the satisfaction ofthe user ofMaybank2u.com is the main concern in order to make sure that the use of online banking service provided by the bank is effective and efficient.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Mohd. Sharkawi, Noor Shahrizean 2003603109
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > H Social Sciences (General) > Study and teaching. Research
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus
Programme:	Faculty of Business Management
Keywords:	service, quality, banking
Date:	2012
URI:	https://ir.uitm.edu.my/id/eprint/113544