Quality of Pos Malaysia Berhad’s delivery services / Mohamad Ali Mat

The Postal Services were established in the country in the early 1800’s. It was started in the Straits Settlements consisting of Penang, Malacca and Singapore. Postal services to other parts of the country and began to be established from 1837 until 1910. In 1935 the Malayan Postal Union was formed comprising the Straits Settlements and the Federated Malay States. After Japanese Occupation, the Unfederated Malay States joined the Union. During its colorful 200-year history the postal services operated as a government department. In the beginning, the post office was confined to the transmission of letters. The parcel post, registration, insurance and cash-on-delivery services were later introduced in stages. The postal services expanded from providing what was considered as purely postal services. Money Order and Postal Order services were introduced and so was Post Office Saving Bank which is now Bank Simpanan Nasional. With the expansions of the government machinery, the post office began to provide agency services on behalf of other government departments and statutory bodies.