Identify training needs: a case study of syarikat SESCO Berhad / Charles Fidelis Batest

The research objective is to identify the training needs of employees of Syarikat SESCO Berhad. How effective training can improve employee job performance? To study other factors that can be consider by the organization to motivate and encourage job performance among employees. The main research objective is to identify and study training need of different type of department, working experience, education background and nature of job, and to study how they perceive the training provided by the Competency Development Division. The employees of Syarikat SESCO Berhad from four divisions namely: Inventory Division, AP&S Division, Meter Division and Transport Division were selected as the respondents for this research. Out of 150 questionnaires distributed to the four divisions, only 112 sets of questionnaires were successfully collected and valid to be analyzed. As a whole, the result from the analysis indicated that overall of employees were satisfied with the training provided by the organization and the training provided were suitable with their current job and responsibilities. However, from the finding it shows that most of the employees were rarely attended the internal training. Apart from that, the researcher do find out that there are other part that the Company should consider in order to provide better and qualities training that can accommodate everybody from different type of education background, department and working experience. Finding shows that majority of respondents agreed training as an important tool to improve their skill and job performance. As such, these study also to determine factors and training environment preferred by the employees.