TM Technology Services Sdn Bhd / Muhammd Suhaimi Rosle

My internship at TM Technology Services Sdn Bhd from August 12, 2024, to January 24, 2025, was an eye-opening and enriching experience that gave me a real taste of the corporate world. Assigned to the Customer Advocacy division, specifically in the Service Culture team, I had the opportunity to work on projects that directly contributed to improving customer experience at TM. Throughout these six months, I was involved in a variety of tasks that challenged me to step out of my comfort zone. From Analyze data and populate data into insightful reporting to designing promotional materials, editing videos, and assisting in event planning, every project pushed me to learn new skills and refine existing ones. One of the proudest moments of my internship was working on the CX Day X Summit 2024, where I played a role in producing a video that was featured at the event, seeing my work on the big screen was an unforgettable experience. Beyond technical skills, this internship helped me grow in ways I didn’t expect. I became more confident in communicating with professionals, learned how to navigate a hybrid work environment, and discovered the importance of teamwork in a fast-paced corporate setting. The support and mentorship from my supervisors and colleagues made a huge difference, turning challenges into valuable learning opportunities. Looking at TM from a broader perspective, my SWOT analysis highlighted its strong brand reputation and diverse services, positioning it as a key player in Malaysia’s digital transformation. However, high operational costs, regulatory dependencies, and growing competition pose challenges. Still, opportunities in digital innovation and strategic partnerships could drive future growth. This internship was more than a requirement, it was a steppingstone in my journey. The hands-on experience, mentorship, and industry insights not only sharpened my skills but also gave me clarity and confidence for the future.