Improving pharmacy service through the implementation of 5S practice / Nur Hidayah Rosli

The 5S Process, or simply "5S", is a structured program to systematically achieve total organization, cleanliness, and standardization in the workplace. A well-organized workplace results in a safer, more efficient, and more productive operation. It boosts the morale of the workers, promoting a sense of pride in their work and ownership of their responsibilities. The 5S system were proposed at Pharmacy Department of Hospital Kuala Lumpur (HKL) in 2008 and were fully applied in 2009. This study in which entitled Improving Pharmacy Service through the Implementation of 5S Practice is aiming to investigate the effectiveness of 5S application systems in Pharmacy Department of HKL in improving the pharmacy services. This is a descriptive study. A questionnaires were distributed to employees and survey was conducted in Ward Supply Department of HKL. The data were collected, analyzed and tabulated in percentage form. The results show the existence of a positive improvement. The result interpreted in discussion the aspect of time and cost saving, pleasant and safety environment of workplace lead to increasing the productivity of employees and service. In conclusion, 5S practice is really makes the improvement in pharmacy service, as a result in time and cost saving, pleasant and safety environment of workplace lead to increasing the productivity of employees and service. However, 5S practice without full and total comprehension which is cooperation and responsible from all staffs can make unsuccessful 5S practice and lead to no changes in improvement of pharmacy service, wasting the time and the cost.