Industrial training report: Co-opbank Pertama Malaysia Cawangan Melaka / Saffiyah Azureen Mohd Zafri

Student has undergone a 24-weeks industrial training program take place at Co-opbank Pertama Malaysia (CBP) in Ayer Keroh, Melaka, ranging from August 12, 2024, to January 24, 2025. This is one of the final-year requirements at for degree programme under Faculty of Business & Management (FPP) at Universiti Teknologi MARA (UiTM). The program is designed to bridge academic learning with practical, hands-on experience. The assigned tasks are being rotated across three key divisions at Co-opbank Pertama Bank Melaka Branch which comprised of: operations, credit administration, and financing, each offering valuable insights into the interconnected areas of the banking sector. During the initial months, the focus has been on the Financing Department. Among the tasks have included assisting in reviewing of loan and finance applications, assessing client needs, evaluating creditworthiness, and understanding the decision-making process involved in approving financing decisions. Second department that the student been assigned was Credit Administration Department, which dealt with the administrative aspect of the crediting process. Learned to deal with documentation necessities, filing, and compliance with operational and regulatory requirements. This has involved updating customer information, confirming documentation is accurate, ensuring credit procedures are in accordance with banks procedures. Assistance has also been given to customers who are signing loan agreements by explaining their net loan details. The final department then moved to Operations Administration Department which involves in monitoring activities in the Ar-Rahnu segment of the bank. Key processes include: testing the quality and authenticity of gold; cleaning gold items; and compliance of operational procedures related to Ar-Rahnu services. Although useful learnings were placed from these activities, jobs related to cash handling were not allowed due to compliance with the bank’s policies.