Industrial training report: Jabatan Kastam Diraja Malaysia (JKDM) / Nurfarisah Nabilah Azhari

This report summarizes my industrial training experience at Jabatan Kastam Diraja Malaysia (JKDM) from 12th August 2024 to 24 January 2025. During this period, I was immersed in various aspects of customs operations, enhancing my understanding of the agency's role in facilitating trade and enforcing regulations. Simultaneously, my experience in the KPSM Department for 3 weeks provided me with insights into personnel management, recruitment processes, and employee engagement strategies. I participated in initiatives aimed at enhancing workplace culture and supporting staff development. This role underscored the importance of effective communication and collaboration in achieving organizational goals. Throughout the training, I was involved in various key activities in Unit Logistics, Assets and Store, including tracking and reporting of assets, and coordinating logistics for efficient supply chain processes. Working closely with the team, I learned about best practices in inventory management and the importance of maintaining accurate records to support operational efficiency. On 12 December 2024, I was assigned to work in department Perkhidmatan Teknik in which is I need to be a secretariat for 3 weeks. The job task including register of company’s classification of goods, provide letter of approval for based on application category such as Nasihat Klasifikasi Barangan (NKB), Klasifikasi Barangan Sijil Tempasal (KBST), Klasifikasi Barangan Untuk Permohonan Lesen/Permit Import Eksport (KBLP) and Klasifikasi Barangan Penguatkuasaan Seksyen 13 (KBP S.13). Working across these three departments allowed me to appreciate the interconnectedness in KPSM department which is Unit Perkhidmatan and Unit Asset, Logistic, Store, and, Perkhidmatan Teknik Department, I recognized how efficient asset management supports operational success, how a motivated workforce drives performance and how taxes are important in our country. Overall, my training at Kastam has been transformative, equipping me with practical skills and knowledge that will benefit my future career. I am grateful for the mentorship and support from my supervisors and colleagues, which enriched my learning experience.