Industrial training report: Sudong Sdn. Bhd. / Nurul Aliah Syamimi Norazman

The report provides a comprehensive analysis of the industrial training conducted at Sudong Sdn Bhd from August 12, 2024, to January 24, 2025. This internship has provided the student with substantial learning opportunities, facilitating the application of their academic knowledge and enhancing their understanding of a prominent organization in this sector. Sudong Sdn Bhd, a subsidiary of SingTel Group, delivers vital customer care services and strives to ensure exceptional client experiences. The organization seeks to attain its goals by innovation, customer-centricity, and operational superiority. During the internship, the student primarily collaborated with the Talent Acquisition team, engaging in activities such as coordinating interviews, handling job offers, facilitating onboarding procedures, and communicating with applicants during various stages of the application process. This practical experience provided the student with an opportunity to deepen their comprehension of human resources management and talent acquisition methods. The internship offered various advantages, such as practical experience in Human Resource (HR) operations, enhanced communication skills, and a more profound comprehension of the business milieu. The student acquired significant insights into recruitment methods, onboarding procedures, and the significance of proficient applicant engagement. The Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis identified Sudong's strengths, including extensive benefits and specialized divisions. Weaknesses encompassed insufficient adaptation to digitalization and an overdependence on physical documents. Opportunities were discovered in enhancing the utilization of Artificial Intelligence (AI) and promoting employee well-being. Threats encompassed the competitive employment landscape and escalating employee demands. The internship at Sudong Sdn Bhd was a valuable experience that greatly enhanced the student's development and professional advancement. The competencies and expertise gained during this era will be important for their future profession.