IMS 552: Information Systems Management. Group Assignment: Bank Rakyat Information System / Fathin Nabilah Abd Rahman … [et al.]

Bank Rakyat computer base information system started back in the mid-80s with the inception of its Computer Department in 1983. The objective of the department then was to automate all possible information systems with priority given to branch banking transactions. Namely it started with the saving account systems and retail loans system specifically to cater its bestselling product i.e. Personal loans. Bank Rakyat engaged Wang Pan Global Sistem Maju (M) Sdn. Bhd to provide the hardware and solution for the two systems. The system was a standalone system located at all branches. The first phases were considered successful when it managed to convert and automate the traditional ledger card savings account system. However, by the time Bank Rakyat completes the conversion stage, the system was unable to support the increasing volume of accounts and transactions. The demand for an online system, ATM cards and others computer based facilities forced the Bank to come up with a better system in order to be at par with its competitor. The new system was purchased from PERNEC Technologies Sdn. Bhd based on Stratus machines and Finware Retail Banking solutions develop by Citil, Bombay. It came with ATM systems that run on solutions provide by CTI, Hong Kong. The project started in 1992 and a year later was implemented at the branches in stages. To date, the total investment made by Bank Rakyat for the whole IS projects amounted to RM 53.4 million.