Video and internet-assisted problem-solving skills (V-PROBS) and “S-E-L-E-S-A-I” as a systematic technique in problem-solving / Erma Amirah Abd Razak and Nor Hidayah Jaris

Managing and solving problems is vital for stabilizing an individual's mental health. Failing to manage a problem without effective strategies may increase an individual's risk of developing depression. V-PROBS, or video and internet-assisted problem-solving skills is introduced as a counselling technique that teaches problem-solving skills based on the formula "S-E-L-E-S-A-I." This technique employs three materials: a flip chart, a pamphlet, and an educational website offered over three platforms: physical or face-to-face consultation, online or virtual consultation, and video consultation via registered website. Counselling session is provided in Bahasa Melayu to facilitate effective communication between the therapist and the clients for better comprehension. The therapist will assist the client to systematically solve the problem using the "S-E-L-E-S-A-I" formula, which consists of seven-step strategies. The steps include admitting and realizing that one has a problem and retaining a clear mind before deciding. The client should note their problems and seek assistance, as problem-solving might be difficult to handle alone. They must prioritize the problems based on the severity and urgency and consider alternative solutions for each issue. The client also must weigh the benefits and disadvantages of each solution. Finally, they should be prepared and understood that this is the best decision he or she has ever made. This method helps to expedite effective means of problem-solving among the clients to alleviate the risk of depression and relapse.