Concierge hotel mobile application / Nur Adlina Huda Badrul Hisham

With the advancement of mobile technology, more daily activities have involved with the engagement of the mobile phone. The mobile phone is no longer as a communication device but also serve as something that people nowadays can use the mobile phone to fully. Every day we will be heard about the news of technology develop into something more advance than we thought of. Even nowadays, it becomes more convenient for people just to bring their mobile phone for them to get any information through their device. Mobile phone serves as the devices that have multiple functions that we can carry everywhere we go and we can use it whenever we want to. Hotel is slowly developing features that can help the user or even can make it easier for the employees and even some of the hotels are having their mobile application, so that the customers can contact the hotel itself directly through the hotel application. The proposed application will be able to address when some of the customer having difficulty after left their hotel access card or key in the room after they close the door. QR code technology will be used in this hotel mobile application and it will store the data into the QR code that act as the access card for the hotel room. Waterfall model is used in this project, which consists of Planning, Analysis, Development, Testing and Documentation.