Training, rewards, and appraisal system: predecessors and influences on job performance / Nur Ayunis Syairah Mohamad Zaidi and Dr. Nurul Hidayana Mohd Noor

Civil servants are resources that help the government to carry out administration and achieve goals. Quality human capital plays an essential role in determining the direction and performance of civil servants. This study examines the direct relationship between training, rewards, appraisal system, and job performance. The study was conducted on 250 employees in the support and professional group at the Immigration Department of Malaysia. The final valid of 208 employees’ responses were analyzed based on reliability analysis, normality test, descriptive analysis, correlation analysis, and regression analysis using the Statistical Package for Social Sciences. Through correlation analysis, training, rewards, and appraisal system were highly correlated with job performance. Linear regression analysis also shows that rewards and appraisal systems explain a high variance in job performance. This finding implies that employees with sufficient training, rewards, and receiving a comprehensive appraisal system are more motivated to achieve organizational goals because they will always be enthusiastic and dedicated to completing the tasks. These characteristics enable the employees to give the best service to the community efficiently and effectively. This study is expected to enlighten the relationship between human resource management factors and job performance in Malaysia's public service context.