Voice B

Over the past ten years, banks have made significant efforts to completely transform the online banking experience for their customers following the rapid improvements in technology. Bank Islam was compared against the performance of conventional banks for five years (2004–2008) and was the pioneer of the Islamic banking system in Malaysia. Yet, one important client segment that these efforts have neglected to address is individuals with disabilities (PWDs). Consequently, we are focusing on offering Bank Islam what we designated as Voice B— features that will be added to Bank Islam mobile apps that are accessible to users with disabilities. People with visual impairments can find it easier to navigate online banking systems with the help of these speech-activated capabilities that make smart voice technology accessible. To enhance the online banking experience for people with disabilities who use Bank Islam online banking apps and make it more inclusive and user-friendly, this study suggests Voice B as a helper for people with disabilities. This is the ideal approach Islamic banks can take to bring in more non-Muslim customers since Bank Islam is accessible to both Muslims and non-Muslims, and it allows people of every race with visual impairments to utilize Bank Islam as their financial institution of choice.