Competency Level Assessment (PTK): perception of The Royal Malaysian Custom’s Staff in Kuching / Nur Baidzura Basir and Dayang Bibi Zulaiqha Abg Idris

Excellence in performance in government services is very importance in order to produce government servants who is knowledgeable, skillful and deliver the effective and efficient services to the customer. Overall, all the requirements should be fulfilled by those officers who seat for Competency Level Assessment (PTK). When the New Remuneration Scheme (SSB) was introduced in 1991, civil servants moaned on the way their performance is being appraised saying it's too subjective and exposed to bias. There is some legitimacy to this uneasiness because the rewards under SSB, namely static, horizontal or vertical salary increment and promotion, are solely dependent on the heads of department’s appraisal and
observation.