Mediating of communication skills in handling stress among non-academicians in higher learning institutions / Nur Liana Kori, Azmi Mat, Norliza Saiful Bahry, Ainunnazlee Mohd Ali

This study examines the mediating of communication in a relationship between work practices, and organizational culture towards managing work stress. The current dynamics and increased competition in the business urge organizations to seek ways to improve performance, remain relevant in the face of technology and go through changes and innovation while keeping their employees healthy and productive. This paper surveyed 176 academicians and non-academicians at local universities in Selangor. The data was analyzed using the Partial Least Squares Structural Equation (PLS-SEM), and the finding found that communication mediates the relationship between work practices and organizational culture toward stress management. The implication of this study highlights how essential communication skills are for improving organizational learning and improve employee performance. The study offers insightful information for improving staff productivity, well-being, andell as organizational development.