OpticFin: banking software for visually impaired people / Puteri Anis Sofea Ahmad Taufik … [et al.]

The advancement of technology has led to the creation of numerous applications and websites that are easily accessible, making everything just a click away. However, not all of these technological applications meet the needs of users, especially those who are visually impaired and unable to carry out banking activities. For instance, they may face difficulties logging into their account because the form fields are not editable, and the login button is not labeled. Additionally, screen reader readouts like "unlabeled button", "image1.jpg" or "unknown" are some of the common things they frequently hear, which might deter their system interaction and eventually prevent them from completing online transactions. Therefore, we propose a software called OpticFin and Ringgit, an auto intelligence voice-generated helper. The primary objective of producing this software is to enhance online banking applications and make banking activities easier for them. OpticFin, which acts as the eyes for visually impaired individuals, allows online banking applications to include features that can assist blind individuals in conducting banking transactions. The software includes an artificial intelligence voice-generated assistant namely Ringgit that can guide users through banking transactions, providing them with a customer service-like experience. To ensure visually impaired individuals have a more inclusive and independent online banking experience, this software is designed to provide accessibility and non-discrimination. As accessible banking means independence. Currently, most of the online banking platforms in Malaysia are not fully accessible to visually impaired individuals. Therefore, we can collaborate with the banking industry to develop software that has the potential to provide accessibility support and enhance the existing website or banking app. This software can also be marketed in other countries with underserved markets for people with physical disabilities.