Helphub / Muhammad Hazim Muaz … [et al.]

Virtual devices have boosted e-hailing services. This smart transportation system, often known as ride-hailing or app-based transportation, lets users hail rides from local drivers using smartphones. The Malaysian Department of Social Welfare has registered 691,630 disabled people till January 31, 2024. Thus, protecting Persons with Disabilities (PWD) rights to e-hailing services supports societal ideals of equal opportunity. PWDs encounter substantial transportation difficulties with ride-hailing and delivery services due to a lack of suitable help and support. Current platforms' incapacity to meet varied requests to convey preferences, arrange rides, and assure a comfortable journey is a continuing concern. Reduced mobility, social isolation, and dependency on inefficient transportation result from these issues. By developing Helphub, an Ehailing OKU to meet PWDs' special needs with a comprehensive and user-friendly ride-hailing. It wants to make e-hailing more accessible for this group. This smart app provides companionship when running errands or attending appointments with the doctor, unlike traditional e-hailing services. Appreciation for disabled people who have trouble riding normal e-hailing sparked this idea. Collaboration, especially with NGOs, can help promote the app and reach new users. These collaborations may also reveal PWD users' special needs and preferences.