Why digital trust matters to us? / Mohd Faizal Mohd Ramsi, Sufy Rabea Adawiya Idris and Siti Khairiyah Nordin

Imagine downloading a new app that everyone’s been talking about. You’re excited to try it out, so you install it on your phone, eager to explore its features. But before you can use it, the app asks permission to access your contacts, photos, location, and even your microphone. Suddenly, you are hit with a wave of uncertainty. Do you trust this app with all that personal information? This experience is common for many people as they navigate the digital world, where the convenience of new technology often comes with questions about privacy and security. This moment of hesitation highlights the importance of digital trust, which plays a crucial role in how we interact with apps and online services. It’s not just about whether the app works well, but also about whether we feel safe using it, knowing our data is protected and respected.