The study of effectiveness of KPI in the public sector / Ahmad Tarmizi Abu Bakar and Mohd Noor Asraaf Hamdi

Most organizations today have their own approaches or methods for measurements. Performance measurement in general is not a new practice at the present time. The term, “performance measures” might sound novel in research literature but the idea itself of measuring all aspects of performance has been there for a long time. Since the early 1990s when Robert Kaplan and David Norton introduced the balanced scorecard methodology for performance management, the conceptual framework has been enthusiastically embraced by corporate America. However, performance measurement can take the organizations months and maybe years to come up with the final results. Therefore, with the use of Key Performance Indicators (KPIs), the existing sets of indicators could always be quantified as relevant to the organization’s need. KPIs are also known as Key Performance Index, Key Process Indicators, Balanced Scorecards, and Business Dashboards, Scoreboard, Key Result Areas, Key Success Indicators or a number of other identifications depending on the consultant and management experts we are talking about.