Occupant satisfaction level toward facilities provided at Program Perumahan Rakyat Kg. Muhibbah, Kuala Lumpur

In this research study, the occupant satisfaction towards facilities provided in PPR Kampung Muhibbah, Kuala Lumpur has been identified. The purpose of this research study has been conducted to get an overview and result regarding the satisfaction of occupant toward facilities provided at PPR Kampung Muhibbah. Generally, Residential housing under the People's Housing Program (PPR) has been described as having facilities in poor condition and of low quality. This is because many of the amenities are inadequate and fail to support the basic needs of the residents. It is also observed that these conditions do not contribute to developing a positive level of satisfaction among the occupants. Matters related to residents' satisfaction are crucial for achieving a good quality of life but are often overlooked. Therefore, this study was conducted to examine the level of satisfaction of PPR residents with the quality of housing facilities provided. The study data was collected through a survey using questionnaires distributed online via Google Forms. A total of 213 residents from PPR Kampung Muhibbah, Kuala Lumpur, participated in the survey. All the data was analyzed using Microsoft Excel and further examined using IBM SPSS Statistics V29 through descriptive analysis. Besides that, this research study used the reliability analysis which is pilot study in addition with descriptive analysis in order to analyse the data. Based on the findings, the most highest dissatisfaction recorded by the lowest mean on CCTV and playground.