The influence of citizen's trust in e-government towards the relationship between perceived ease of use, perceived of usefulness, perceived of risk and the intention to adopt e-government in Senawang / Muhammad Noor Syafiq Yahya

Citizen’s trust in e-government is important to ensure public participation. It is the government’s responsibility to ensure public participation since public participation allows the government to be transparent, accountable and responsible in their actions. This study is testified among the people of Senawang since they are the main users or potential users of e-government. The main objective of this research is to investigate the factors that may be influenced by the citizen’s trust in e-government that may affecting the people’s intention to adopt e-government. In achieving the objectives, the first thing is to determine the relationship between the factors and the intention to adopt e-government and next, is to examine the moderation effect of citizen’s trust in e-government that may influence the relationship between the factors and the intention to adopt e-government. The data were analyzed using the parametric analysis which are Pearson’s correlation to identify the relationship and multiple regression to identify which factors contribute the most and PROCESS SPSS by Hayes to test the moderating effect of citizen’s trust in e-government. Hence, the finding shows that there are relationship between perceived ease of use, perceived of usefulness and the intention to adopt e-government. Besides, findings also show that the moderating variable affect the relationship between perceived ease of use and perceived of risk.