Development of responsive web for TNB quarters complaints management system / Muhammad Ammar Ruzaini Moh

Complaints management is about solving individual complaints and recognizing opportunities to make improvements. Complaint Management System (CMS) is an electronic complaint management system which automates the entire complaint management process reported in an organization. Most current complaint management system is not suitable for mobile phone, as it display many fields in one page which lessen the user. Therefore, this project aims to develop a responsive complaint management system so user able to lodge a complaint on mobile devices or computers without difficulty. This project are targeted for residents and supervisor of TNB Quarters. The supervisor received notification when residents submitted a complaint. Web Development Life Cycle (WDLC) is the methodology used in developing the project because it is the suitable approach to develop web-based system rapidly in a structured manner. For future work, this project can be enhanced by supporting dual language rather than unilingual.