A study of work environment and the relationship between employee productivity in service organization / Zainudin Al Mansor

Ttiis study is concerned with the role of Work Environment and the relationship with Employee Productivity. Currently, there has been a discussion on environmental issues involving hospitality industry. As the industry grew, the global aspects of environmental concern grew as well. Besides, technological applications have been developed to enhance employees that would gives competitive edge. Environmental issues are being used as political issues by the nongovernmental body to get the attention from the society. Management of hospitality organization should take some steps on environmental issues, which could contribute, to a hotel brand image and competitive market position. This study has two main objectives, which is to find the relationship between the work environment and employee productivity. The higher the work environment, the higher the employee productivity. The survey will use checklist and questionnaires to develop the findings. Questionnaires were distributed to laundry employees at 4 - 5 star hotels in Penang Island. Total number of respondents involved were 77 laundry personnel from resort and city hotels in Penang. From my conclusion, based on the research that had been done, the finding highlighted some steps and action to encounter the global issues of work environment in laundry area of the hospitality industry.