Evaluation of the efficiency of the current order fulfillment process in Hewlett-Packard

The purpose of this study is to evaluate the current order fulfillment process and to identify problems that could lead to excessively long order cycle time and give recommendations on how to reduce its time. Order cycle is the measurement used to measure the efficiency of order fulfillment process. It measures in term of time as to how long it takes to complete the whole order cycle i.e order fulfillment process. The methodology used in order to complete these tasks are hands-on experience, observation, face to face interview with the authority concerned and interview with the customers. As for secondary data textbooks, company's report, magazines and Internet are used to assist in making the analysis of the problems and recommendations. First, the 12 steps of order fulfillment process is discussed in term of its importance and cost. Then the problems that affect it are identified for example processing priorities, damaged or wrong products, configuration error and production hold. Recommendations are given to improve the order fulfillment process and reduce the order cycle time through the implementation of the hub concept ,sole logistic company, upgrading the system used for order processing and others. Evaluation of the effectiveness of the order fulfilment process is done by monitoring the order cycle time of the randomly selected orders. The effectiveness of the order fulfillment process will reflect the level of the customer service provided by Hewlett-Packard. The effectiveness of its order fulfillment process is evaluate by monitoring the cycle time and analysis of order fill performance.