Knowledge measures, data processes and data quality : an evaluation of mas’s finance support service division / Zarina Zulkifli

Understanding how the scope and depth of knowledge about organizational work processes play its role towards process performance is important. This is because it will lead to competent, effective and efficient people in discharging their work responsibilities if they know the reason underlying why they need to perform the task completely. In examining organizational knowledge, it is important to anchor organizational knowledge in a specific area identified as important to a firm’s success which is being classified as knowing-what, knowing-how and knowing-why mode of knowledge. The utilization of knowledge integration in data production processes is important as it will lead to understanding of the total knowledge and information needs by users. In summary, an integration of knowledge is important to be in place as poor information will lead to poor decision making being made by decision makers. The research was specifically focusing on data production processes and data quality performed by three roles within the data production processes, namely data collectors, data custodians and data consumers. This is to see the cross functional knowledge of different knowledge modes held by different work roles on data quality. Data used in this study were gathered using questionnaires and were analyzed using SPSS 11.5 version for windows. The findings gathered show that mode of knowledge held by different roles of the data production processes lead to different effects on data quality. With the knowing-why mode of knowledge being held by the members of the work domain within the data production processes, it may lead to a better state of having pool of knowledgeable workers within the domain process as well as having cross functional knowledge within the data production processes. The knowledge assessment can be seen in assisting the management in providing basis for establishing the directions and methods to improve organizational knowledge across different roles and groups.