An analysis of exception Electronic Toll Collection (ETC) transaction at PLUS Malaysia Berhad / Siti Hasnah Mohd Ali Darm

The purpose o f this research is to examine the exception Electronic Toll Collection (ETC) transaction at PLUS Malaysia Berhad. This research is to analyse the exception ETC transaction from year 2011 to 2014 at PLUS; determine the types of exception that occurred at PLUS during the year 2011 to 2014 and study the roles of Toll Department in managing the ETC matters. The data gathered for this research are provide by Data Monitoring & Recovery Units which is a unit under Toll Department of PLUS and also from data based on the exception cases that have been reported. The results o f this research indicate that PLUS still have to deal with exception ETC transaction even more had done a study before about to reduce the exception. Besides, all the recommendations that have been made to the organization leads to the decreasing number of exception cases.