A study on software used by property management firm in Ipoh, Perak / Wan Shahira Mashitah Runizam and Muhammad Fadzli Mustaffa

Property management is the practice of overseeing the built environment to enhance a property's value and ensure it serves its intended purpose. With advancements in technology, the traditional administrative duties of property management have evolved into more strategic market positions. Nowadays, property managers rely on well-equipped computer software to adapt to rapid technological changes. However, despite these advancements, the extent to which property management firms in Malaysia employ property management software remains unclear. Thus, this research aims to investigate the current state of software adoption within property management firms and provide a clearer picture of to what extent property management software has been utilized by following its objective on determine the software used and recommended property management software in Ipoh. An online questionnaire was distributed to 30 respondents from selected property management firms registered under the Board of Valuers, Appraisers, Estate Agents, and Property Managers (BOVAEAP). Quantitative approaches were used, and the analysis was performed using the Statistical Package for Social Science (SPSS) software. The results identified the software currently in use is off-the-shelf software and the most recommended software in property management firm in Ipoh, Perak is CSS Property Management Solution software. This study's findings will be valuable to property managers, future users, and researchers, as it provides concrete guidance and techniques for optimizing the use of software within property management organizations.