Items where Subject is "H Social Sciences > HE Transportation and Communications > Air transportation. Airlines > Management of airlines > Passenger service"

A

Abu Bakar, Azwani (2010) The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

I

Idham, Mohd Hafizul (2003) Pandangan pengguna terhadap keberkesanan identiti korporat syarikat penerbangan bajet rendah: kajian kes Air Asia Airlines / Mohd Hafizul Idham. Degree thesis, Universiti Teknologi MARA.