Items where Author is "Lahap, Johanudin"

Article

Developing a procurement framework for the Malaysian hospitality industry: a preliminary study / Siti Zalipah Ibrahim... [et al.]. (2020) ESTEEM Journal of Social Sciences and Humanities, 4. pp. 10-18. ISSN 2600-7274

The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony … [et al.]. (2011) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (1). pp. 1-24. ISSN 1985-8914 , 2590-3837

Towards developing a service delivery improvement model for the Malaysian Hotel sector / Johanudin Lahap, G. Barry O'Mahony and Jim Sillitoe. (2011) Social and Management Research Journal (SMRJ), 8 (2). pp. 75-98. ISSN 1675-7017